Advanced IT Support Service Level Agreement
Advanced IT is proud to announce the availability of the IT Support SLA (Service Level Agreement) for the maintenance of your companies IT infrastructure. You can now obtain the professional services of Advanced IT support via email, IT support call centre, and IT support on-site call outs, all for a fixed monthly fee.
Please see below for the new IT support maintenance contracts:
| Service Level |
Standard |
Advanced |
Superior |
| Max PC's (R40/pc/month thereafter) |
4 |
12 |
30 |
| On-site support per month |
1 Hrs |
3 Hrs |
5 Hrs |
| Telephonic Support per month |
2 Hrs |
4 Hrs |
8 Hrs |
Max Response Time to Site
(excl Weekends) |
24 Hrs |
24 Hrs |
24 Hrs |
| Unlimited Support via Email |
Yes |
Yes |
Yes |
| Reduced Call-out Fee Discount |
20% |
20% |
20% |
| Loan Equipment for Warranty Repairs |
Warant Claims |
Warant Claims |
Warant Claims + Repairs |
Terms and conditions apply.
Standard call out fees : R450.00 per hour including 40KM travel and VAT but may differ depending on geographical location. Please enquire before requesting a call out.
Please note that Advanced IT recommends that specialised IT support solutions and Software be installed and maintained by the vendors or suppliers thereof. Our IT support offering is aimed at basic IT support and services and excluded maintenance on items under warranty by third parties.
| Standard IT support SLA |
Advanced IT support SLA |
Superior IT support SLA (30pc`s +) |
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